FAQ
General & Orders
Q: How do I place an order?
A: Simply browse our store, add your desired auto parts to the cart, and proceed to checkout. Follow the on-screen prompts to enter your shipping and payment information.
A: Simply browse our store, add your desired auto parts to the cart, and proceed to checkout. Follow the on-screen prompts to enter your shipping and payment information.
Q: Can I change or cancel my order after it has been placed?
A: We process orders quickly to ensure fast delivery. Please contact our customer service team immediately via WhatsApp or email within 2 hours of placing your order if you need to make any changes.
A: We process orders quickly to ensure fast delivery. Please contact our customer service team immediately via WhatsApp or email within 2 hours of placing your order if you need to make any changes.
Shipping & Delivery
Q: What shipping methods do you offer and how long does it take by air?
A: We offer standard and expedited shipping worldwide. Delivery times typically range from 7 to 15 business days depending on your location and customs clearance.
A: We offer standard and expedited shipping worldwide. Delivery times typically range from 7 to 15 business days depending on your location and customs clearance.
Q: Do you provide tracking information?
A: Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.
A: Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.
Q: Are there any customs duties or taxes?
A: International shipments may be subject to import taxes, duties, and customs fees levied by the destination country. These charges are the responsibility of the buyer.
A: International shipments may be subject to import taxes, duties, and customs fees levied by the destination country. These charges are the responsibility of the buyer.
Payment Methods
Q: What payment options do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways available at checkout.
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways available at checkout.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for unused, uninstalled items in their original packaging. Please contact us before sending any items back to get a return authorization.
A: We offer a 30-day return policy for unused, uninstalled items in their original packaging. Please contact us before sending any items back to get a return authorization.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The credit will automatically be applied to your original payment method.
A: Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The credit will automatically be applied to your original payment method.
Product & Fitment
Q: How can I be sure a part fits my vehicle?
A: Please double-check the product description and compatibility list. If you are unsure, feel free to contact our support team via WhatsApp with your car's make, model, year, and VIN for verification.
A: Please double-check the product description and compatibility list. If you are unsure, feel free to contact our support team via WhatsApp with your car's make, model, year, and VIN for verification.
Need help? If you have any other questions, please contact our 24-hour customer service via WhatsApp: +86 15269231058.