Refund policy
Return & Refund Policy
Thank you for shopping at Wanmax Racing. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we are here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused, uninstalled, and in the same condition that you received it.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
Note: For vehicle-specific auto parts, please double-check fitment before installation. Items that show signs of installation or modification cannot be returned.
2. Shipping Costs for Returns
- Defective or Incorrect Items: If you received a damaged item, or a part that does not match your order due to our error, Wanmax Racing will cover 100% of the return shipping costs or arrange a free replacement.
- Customer Reasons: If you ordered the wrong part by mistake, or no longer want the product, you (the buyer) will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
3. Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned package. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method (Credit Card, PayPal, etc.). You will receive the credit within 3-5 business days, depending on your card issuer's policies.
4. Damaged or Missing Items
If your package arrives damaged during transit, please take photos or videos of the packaging and items immediately and contact us via WhatsApp within 48 hours of delivery. We will handle the logistics claim and expedite a replacement or refund for you.
5. Contact Us
If you have any questions on how to return your item to us, please reach out to our 24/7 customer support:
- WhatsApp: +86 15269231058
- Response Time: Within 12 hours